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Coordinating Hotels With Convention Spaces: Common Questions and Solutions

When planning for any convention, meticulous preparation is paramount to ensuring a seamless and successful event.

Early engagement, detailed planning, and collaboration play pivotal roles in laying the foundation for a well-executed and memorable convention.

Common Issues When Coordinating a Hotel With Convention Space

Coordinating a hotel with convention space can present various challenges.

Here are some common issues that event planners and hotel staff might face:

  1. Availability and Scheduling Conflicts:
    • Limited availability of convention space, especially during peak seasons or popular event dates.
    • Scheduling conflicts with other events or renovations within the hotel.
  2. Communication Challenges:
    • Poor communication between event planners and hotel staff, leading to misunderstandings regarding requirements and expectations.
    • Lack of a centralized communication system for updates and changes.
  3. Technical and Audio-Visual Issues:
    • Inadequate or outdated audio-visual equipment, which can impact presentations and overall event experience.
    • Insufficient technical support during events, leading to delays and disruptions.
  4. Logistical Concerns:
    • Inefficient loading and unloading processes for event materials and equipment.
    • Limited storage space for event supplies and materials.
  5. Space Limitations:
    • Inadequate or improperly configured meeting spaces that don’t meet the specific needs of the event.
    • Difficulty in accommodating last-minute changes in attendee numbers.
  6. Catering Challenges:
    • Issues with food and beverage services, such as delays, quality concerns, or insufficient options for dietary restrictions.
    • Difficulties in coordinating catering requirements with the hotel’s kitchen staff.
  7. Contractual and Financial Matters:
    • Disputes over contract terms and conditions, including pricing, cancellation policies, and billing discrepancies.
    • Challenges in negotiating favorable terms for both parties.
  8. Guest Accommodations:
    • Insufficient hotel room availability, especially if there are multiple events occurring simultaneously.
    • Problems with room reservations and guest satisfaction.
  9. Regulatory Compliance:
    • Challenges in complying with local regulations and codes for events, such as safety requirements and occupancy limits.
  10. Marketing and Promotion:
    • Limited support or collaboration between the hotel and event organizers in marketing and promoting the event.
    • Difficulty in attracting attendees due to inadequate promotion efforts.
  11. Environmental Considerations:
    • Issues related to sustainability and environmental practices, such as waste management and energy consumption during the event.

To address these challenges, effective communication, thorough planning, and collaboration between the hotel and event organizers are crucial.

Clear expectations, a detailed contract, and a proactive approach to problem-solving can contribute to the success of events hosted in hotel convention spaces.

Should you book an event venue with a hotel attached or is it better to use surrounding hotels?

There are pros and cons to both booking an event venue with an attached hotel and using separate venues. Here’s a breakdown to help you decide:

Venue with attached hotel:

Pros:

  • Convenience: Guests can easily walk between their rooms and the event space. This is especially helpful for evening events or if there’s a lot of travel involved.
  • Logistics: Everything is in one place, simplifying coordination with the venue and catering staff. No need to arrange transportation between locations.
  • Group rates: You may be able to negotiate special room rates for your guests with the hotel.

Cons:

  • Cost: Venues with attached hotels can be more expensive than standalone venues.
  • Limited space: Ballrooms in attached hotels may have limitations on size or amenities compared to dedicated event venues.
  • Less choice: You’re limited to the hotel’s catering options and event space configurations.

Separate venue and hotel:

Pros:

  • Selection: More variety in venue options, including unique historical locations or event spaces with a specific theme.
  • Potentially lower cost: Standalone venues may be cheaper, especially if you’re flexible with dates and times. (There still might be event discounts at these hotels too!)
  • Catering options: Wider selection of caterers to choose from, which may better suit your budget or dietary needs.

Cons:

  • Logistics: More coordination needed for transportation and communication between the venue and hotel if hotels are close-by and/or walking distance.
  • Guest experience: Guests will need to travel between the hotel and venue, which might be inconvenient in certain cities or towns.
  • Room block management: Negotiating room rates might be more complex if you’re not using the venue’s attached hotel, depending on the event.

If you’re looking for the convenience of a venue with easy access to lodging, but also want the flexibility of a standalone venue, then a convention center like the Utah Valley Convention Center (UVCC) could be a great option. Here’s why:

The UVCC boasts accessibility with several hotels located right across the street, including the Provo Marriott Hotel and Hyatt Place Provo. This provides attendees with the comfort of having their rooms just steps away, eliminating the need to arrange transportation or navigate unfamiliar streets at night.

At the same time, the UVCC offers the advantages of a dedicated event venue. You’ll likely have more flexibility in terms of catering options, event space configurations, and potentially even pricing compared to a hotel venue. Plus, the UVCC is designed specifically for events, so it likely has features like dedicated loading areas, ample meeting rooms, and advanced audio/visual capabilities that might not be available in a hotel ballroom.

So, if you envision an event where ease of access is important but also value the selection and customizability of a standalone venue, then a convention center like the UVCC surrounded by accessible hotels can be an ideal choice.

Planning an Event near Provo, Utah?

Use the free estimate tool from Utah Valley Convention Center!

Ways To Prepare When Coordinating Hotels With Convention Space

Coordinating hotels with convention space involves thorough preparation to ensure a successful event.

Here are some key ways to prepare effectively:

  1. Define Event Objectives:
    • Clearly outline the goals and objectives of the event. Understanding the purpose will guide your decisions in selecting appropriate meeting spaces and services.
  2. Conduct a Needs Assessment:
    • Identify the specific requirements of your event, such as the number of attendees, preferred room setups, audio-visual needs, and catering preferences.
  3. Research and Select the Right Hotel:
    • Consider the location, size, and amenities of potential hotels with convention space.
    • Research the reputation of the hotel, its experience in hosting similar events, and reviews from previous clients.
  4. Engage Early with Hotel Staff:
    • Initiate communication with the hotel staff as early as possible. Discuss your event requirements and inquire about their capabilities and available resources.
  5. Site Inspection:
    • Schedule a site inspection to evaluate the meeting spaces, accommodations, and overall facilities.
    • Verify the functionality of audio-visual equipment and assess the potential for customization of meeting spaces.
  6. Negotiate Contracts:
    • Negotiate a detailed contract that clearly outlines all terms and conditions, including meeting space costs, catering services, room blocks, cancellation policies, and any additional charges.
  7. Establish a Communication Plan:
    • Develop a comprehensive communication plan that includes regular updates between the hotel and your event planning team.
    • Designate a point of contact on both sides to facilitate smooth communication.
  8. Create a Detailed Event Schedule:
    • Develop a detailed event schedule that outlines the timeline for setup, registration, sessions, meals, and teardown.
    • Share this schedule with the hotel staff to ensure alignment and coordination.
  9. Coordinate Logistics:
    • Plan and coordinate logistics such as loading and unloading of equipment, storage of event materials, and transportation for attendees.
    • Verify the availability of parking and any necessary permits for logistical operations.
  10. Attendee Accommodations:
    • Work with the hotel to manage room blocks effectively. Ensure room reservations are seamless and that attendees receive relevant booking information.
    • Confirm the availability of special amenities or services for event attendees.
  11. Plan for Contingencies:
    • Anticipate potential challenges and develop contingency plans to address unforeseen circumstances.
    • Have a clear understanding of the hotel’s emergency procedures and communication channels.
  12. Staff Training:
    • If applicable, train your event staff on the hotel’s layout, policies, and procedures.
    • Communicate specific roles and responsibilities to ensure everyone is on the same page during the event.
  13. Promote Collaboration:
    • Foster a collaborative relationship with the hotel staff. Establish a teamwork mentality to address issues and challenges collectively.
  14. Stay Informed About Local Regulations:
    • Be aware of local regulations and compliance requirements for events. Ensure that your event adheres to safety and occupancy standards.
  15. Post-Event Evaluation:
    • After the event, conduct a debriefing session with the hotel staff to discuss what worked well and areas for improvement.
    • Gather feedback from attendees to inform future event planning.

By preparing thoroughly and staying organized, you can enhance the coordination of hotels with convention space, leading to a more successful and seamless event experience.

Conclusion

Ultimately, the triumph of aligning hotels with convention spaces, as highlighted by the Utah Valley Convention Center, pivots on comprehensive preparation. The Provo Marriott Hotel and Hyatt Place Provo are both located across the street from the Convention Center. There are several more hotels in Provo that offer complimentary shuttle service to the UVCC. The Utah Valley Convention Center, boasting cutting-edge amenities and dedicated personnel, epitomizes the significance of forging strategic alliances between event planners and venue administrators to deliver unparalleled convention experiences.

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Blog

Essential Equipment For The Best Conference Audio Visual Experience

In the world of audiovisual experiences, from presentations to live shows, high-quality equipment is crucial for shaping audience engagement and perception, especially in venues like the Utah Valley Convention Center where cutting-edge tech can elevate any event.

Do convention centers offer audio visual equipment?

Yes, many convention centers do offer audio-visual (AV) equipment, making it easier for event organizers to host presentations, conferences, and other functions that require sound and visual elements.

Here are some ways convention centers typically offer AV equipment:

  • In-house rentals: Most convention centers have their own stock of AV equipment, such as projectors, screens, microphones, speakers, and sound systems, that can be rented by event organizers for an additional fee. These services are often managed by the convention center itself or through a preferred vendor.
  • Pre-installed systems: Some convention centers have permanently installed AV systems in specific spaces, such as ballrooms and auditoriums. These systems can be used for basic presentations, but additional equipment might be needed for more complex events.
  • Third-party vendors: Convention centers often allow event organizers to bring in their own AV equipment or hire external AV companies. This can be a good option if the event requires specialized equipment or expertise that the convention center doesn’t offer. It is important to be aware that some convention centers will require event organizers to use the exclusive AV provider for their facility and if they do allow other third-party vendors, they will add an electrical charge to power the vendor’s equipment.

It’s important to check with the specific convention center you’re interested in to find out what AV equipment they offer and their policies for using it. They may have information about available equipment, rental fees, and any restrictions on bringing in outside vendors.

Additionally, at the time of contracting, you may be able to negotiate a discount for using in-house equipment.

The Best Setup For Audio-Visual Equipment

Creating the best audiovisual experience for your audience involves a thoughtful combination of equipment setup, technical considerations, and understanding the specific needs of your event or presentation.

Here are some tips for optimizing your audiovisual setup:

  1. Understand Your Venue: Survey the venue in advance to determine its size, layout, and acoustics. This information will help you choose the appropriate equipment and placement. Talk with the venue team to talk through your needs and their options.
  2. Quality Sound System: Invest in a high-quality sound system suitable for the venue size. Ensure that speakers are strategically positioned to provide even coverage, and consider the use of subwoofers for low-frequency support.
  3. Microphone Placement: Use microphones that are suitable for the type of event (e.g., handheld, lapel, or podium microphones). Place microphones strategically to capture clear and natural sound from speakers or performers.
  4. Proper Lighting: Ensure that the lighting is appropriate for the event. Well-designed lighting can enhance the visual experience and create a more engaging atmosphere. Avoid overly bright or dim lighting that may distract or fatigue the audience.
  5. Visual Display: Use high-resolution displays or projectors that suit the size of the audience and the venue. Check that the brightness and contrast levels are appropriate for the lighting conditions.
  6. Screen Placement: Place screens or projectors at a height and angle that ensures optimal visibility for all audience members. Avoid obstructions and ensure that everyone has a clear line of sight.
  7. Test Equipment in Advance: Conduct thorough testing of all audiovisual equipment before the event. Check for compatibility issues, make sure all connections are secure, and have backup equipment available in case of malfunctions.
  8. Balanced Audio Levels: Ensure that audio levels are balanced and set at an appropriate volume. Test the sound in different parts of the venue to make sure it’s clear and audible throughout.
  9. Engage with the Audience: Consider interactive elements to engage the audience, such as Q&A sessions, polls, or live demonstrations. This can enhance the overall experience and keep attendees involved.
  10. Professional Technical Support: If possible, have a professional audiovisual technician on-site to manage the equipment during the event. This ensures quick troubleshooting in case of technical issues.
  11. Consider Accessibility: Keep in mind accessibility requirements for your audience, such as providing subtitles or sign language interpreters for the hearing impaired.

By paying attention to these details and tailoring your setup to the specific needs of your audience and venue, you can create a more immersive and enjoyable audiovisual experience.

How Big of a Difference Does Audio-Visual Equipment Make?

The quality of audiovisual equipment significantly impacts the overall experience for creators and consumers of content, with factors like clarity, resolution, and features making a substantial difference in:

  1. Content Clarity: High-quality audiovisual equipment ensures clear and sharp visuals along with crisp and balanced audio. This is crucial for understanding and enjoying the content, whether it’s a presentation, movie, or live performance.
  2. Engagement and Immersion: Superior audiovisual equipment enhances the immersive experience. High-resolution displays, vibrant colors, and surround sound contribute to a more engaging and captivating atmosphere.
  3. Professionalism: When delivering presentations or producing content, the use of professional audiovisual equipment conveys a sense of professionalism and attention to detail. This can positively influence the perception of the audience.
  4. Audience Retention: Clear audio and visuals help to maintain audience attention and contribute to a better user experience. Poor-quality equipment, on the other hand, may lead to frustration, distraction, and ultimately a decrease in audience retention.
  5. Production Value: High-quality equipment is essential for achieving a polished and professional look in video production. This is important for filmmakers, content creators, and businesses aiming to create visually appealing and impactful content.
  6. Accessibility: Advanced audiovisual equipment can provide features like closed captioning, sign language interpretation, or assistive listening systems, making content more accessible to a diverse audience.
  7. Versatility: Quality equipment often comes with a range of features and capabilities, allowing creators to explore different creative avenues. This versatility is valuable for adapting to various content creation scenarios.
  8. Communication Effectiveness: In business presentations, conferences, or educational settings, clear communication is key. Quality audiovisual equipment ensures that messages are conveyed effectively and without misunderstandings.

While the importance of audiovisual equipment is evident, it’s essential to note that the “right” equipment depends on the specific context and requirements. In some cases, simpler setups may suffice, while in others, sophisticated and high-end equipment may be necessary. Overall, investing in quality audiovisual equipment can greatly enhance the overall experience for both content creators and their audiences.

Conclusion

As we navigate the diverse landscape of audiovisual experiences, it becomes evident that the choice of equipment is not merely a technical detail but a fundamental determinant of success.

The Utah Valley Convention Center, with its commitment to cutting-edge technology, exemplifies the transformative power of superior audiovisual setups in delivering seamless and impactful events.

Get in touch with us today to learn what audio visual equipment we can provide you for your upcoming event.

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Blog Planning Your Event

Catering With Dietary Restrictions: Frequently Asked Questions

The Utah Valley Convention Center, a hub of diverse events in Utah, recognizes the importance of accommodating varying dietary needs among attendees.

Food allergies are prevalent worldwide, affecting approximately 8% of children and 5% of adults in the United States. These allergies can range from mild sensitivities to severe, potentially life-threatening reactions.

Beyond common allergens, the Utah Valley Convention Center also understands the growing demand for catering to diverse and evolving dietary preferences. Vegetarian, vegan, and keto options are no longer niche requests, but increasingly standard expectations. Religious dietary restrictions, such as halal or kosher meals, are also carefully considered to ensure inclusivity for all attendees.

Additionally, the Center recognizes the rising awareness of food sustainability and is committed to incorporating locally sourced, ethically produced ingredients whenever possible. This not only supports local farmers and businesses but also aligns with the growing number of eco-conscious guests.

Frequently Asked Questions When Catering An Event With Dietary Restrictions

When catering an event with dietary restrictions, it’s essential to address various concerns to ensure all guests have a positive experience.

Here are some frequently asked questions that may arise:

Q: What specific allergies or dietary restrictions should we be aware of among the guests?

A: This fundamental question identifies key needs, including vegetarian/vegan, gluten-free, nut-free, dairy-free, religious restrictions (kosher, halal), and any other allergies.

Q: Do guests have preferences for spicy or mild food, and are there diabetic guests requiring low-sugar options?

A: Consider spice levels and sugar content to accommodate diverse preferences and health needs.

Q: Can you provide a detailed breakdown of ingredients used in each dish?

A: Guests with dietary restrictions need ingredient transparency to make informed choices.

Q: How do you prevent cross-contamination in the kitchen to ensure safety for those with allergies?

A: Address food preparation and serving practices to prevent potential cross-contamination.

Q: Can allergen-free or special dietary meals be separately plated?

A: Confirm the feasibility of separate plating or serving options for specific dietary needs.

Q: Are there options for guests with specific dietary needs in each course (appetizer, main course, dessert)?

A: Ensure inclusivity across all courses with diverse choices, often best achieved through buffet-style meals.

Q: Are there any other dietary preferences or aversions to specific ingredients that we should consider?

A: Leave room for open-ended feedback to capture any additional dietary concerns.

By addressing these questions, caterers can better understand and accommodate the diverse dietary needs of their guests, ensuring a positive and inclusive dining experience for everyone.

Common Food Allergies To Be Aware of When Catering

When catering an event, it is important to be aware of common food allergies to ensure the safety and well-being of all guests.

The “Big 8” allergens are responsible for 90% of food allergy reactions in the US: milk, eggs, peanuts, tree nuts, fish, shellfish, soy, and wheat.

Here is a breakdown of prevalent food allergies to be mindful of:

Nuts (especially peanuts and tree nuts): Allergic reactions to nuts can be severe. Ensure that no nuts or nut-based ingredients are present in the menu.

Shellfish: Shellfish allergies are common, and it is crucial to avoid serving any dishes containing shellfish or shellfish-derived ingredients.

Milk and Dairy: Lactose intolerance and dairy allergies are prevalent. Offer dairy-free alternatives for guests with these restrictions.

Eggs: Eggs are a common allergen. Be cautious with dishes containing eggs and provide egg-free options if needed.

Wheat and Gluten: Celiac disease and gluten sensitivity require strict avoidance of wheat and gluten-containing ingredients. Provide gluten-free alternatives.

Soy: Soy allergies are common, and soy is present in various processed foods. Check ingredients carefully to avoid soy-based products.

Fish: Fish allergies can be severe. Avoid using fish or fish-derived ingredients in the menu.

Mustard: Mustard allergies are less common but can still cause severe reactions. Check ingredient labels to avoid mustard-containing items.

Sesame Seeds: Sesame seed allergies are becoming more recognized. Be cautious with dishes containing sesame seeds or sesame oil.

Sulfites: Sulfites are often used as preservatives in various foods and drinks. Check for sulfite-containing ingredients, especially in dried fruits and some processed foods.

Corn: Corn allergies can be challenging to manage, as corn derivatives are present in many food products. Carefully check labels for corn-based ingredients.

Nightshades (tomatoes, potatoes, peppers, eggplant): Some individuals may have allergies or sensitivities to nightshade vegetables. Ensure there are alternatives for those with these restrictions.

Latex (cross-reactivity with certain fruits and vegetables): Some individuals with latex allergies may also experience cross-reactivity with certain fruits and vegetables, such as bananas, avocados, and kiwi.

Glutamate (MSG): Some people may be sensitive to monosodium glutamate (MSG). Avoid using MSG or clearly label dishes that contain it.

With catering it is crucial to communicate with guests in advance, clearly label dishes with potential allergens, and have a system in place to prevent cross-contamination. Additionally, having detailed information about the ingredients used in each dish can help guests with food allergies make informed choices.

How Common Are Food Allergies?

The prevalence of food allergies varies by region and population, but estimates suggest that a significant number of people worldwide are affected by some form of food allergy. These allergies have been increasing in recent years and are influenced by factors such as genetics, environment, and changes in lifestyle and dietary habits.

Additionally, the severity of food allergies can vary, with some individuals experiencing mild reactions while others may have more severe and potentially life-threatening reactions (anaphylaxis).

Looking for a Venue that Takes Dietary Restrictions Very Seriously?

Utah Valley Convention Center can customize catering needs to your event. Use our Event Estimate Tool to get started planning your event.

Conclusion

In ensuring a positive and inclusive experience at the Utah Valley Convention Center, event organizers prioritize understanding and addressing diverse dietary restrictions.

The team’s dedication to dietary inclusivity extends beyond simply avoiding allergens. It reflects a commitment to understanding and respecting the varied preferences and values of its guests, ensuring a positive and welcoming experience for everyone.

Clear communication and detailed menu information underscore the commitment to making events at the Utah Valley Convention Center accessible and enjoyable for everyone, irrespective of their dietary needs.

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Press Releases

UTAH VALLEY CHAMBER BUSINESS OF THE MONTH

Utah Valley Convention Center Named Business of the Month by Utah Valley Chamber of Commerce

PROVO, Utah. (Jan. 13, 2022) –

The Utah Valley Convention Center, operated by Spectra Venue Management, has been named the January 2022 Business of the Month by the Utah Valley Chamber of Commerce.

Curtis Blair, President and CEO of the Utah Valley Chamber of Commerce, presented the award to Danny Wheeler, Spectra’s General Manager of the Utah Valley Convention Center, at a small event at the Convention Center on Thursday afternoon. Several Utah Valley Chamber Ambassadors as well as Spectra and Chamber staff were present.

Blair made several remarks about the process of awarding the honor and about the relationship between the Chamber of Commerce and the Spectra team at the Convention Center. “Without partners like the Utah Valley Convention Center, I’m not sure what trajectory we (the Chamber) would be on now,” Blair said. Of receiving the award, Wheeler said, “We are honored to receive this award and value our relationship with Curtis, his staff, and all of the local businesses associated with the Chamber. We look forward to many more years of serving the wonderful Utah Valley community by providing premier meeting space not only for people to create memorable events but to further drive economic impact.”

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UTAH VALLEY CONVENTION CENTER UNDERGOES FACILITY RENOVATION

Utah Valley Convention Center Undergoes Facility Renovation

[PROVO, Utah] – October 26, 2022 – This summer the Utah Valley Convention Center underwent significant renovations focusing on its aesthetic and lighting. Considering the traffic from hosting over 2,000 different events and approximately 1.2 million visitors since opening in May 2012, the Convention Center’s OVG360 management team deemed it necessary to update much of the facility.

OVG360’s Danny Wheeler, who serves as General Manager of the Utah Valley Convention Center, is grateful to those who aided on the renovations in the Convention Center and extremely proud of the venue and what it has accomplished. “How fortunate we are that Utah County shares the same vision as our OVG360 team here in Provo and is continually willing to invest the necessary capital funding to maintain our reputation and image as the premier meeting venue in the Western United States.”

The renovations included:

  • Foam-backed Tarkett carpet tiles installed in the 20,000 sq.ft. Exhibit Hall.
  • Custom-designed Brinton’s Axminster carpet installed throughout the remainder of the convention center.
  • Fresh paint in all pre-function and meeting spaces.
  • Repoured areas of exterior concrete around venue entrances.
  • LED lighting upgrades in pre-function and meeting rooms.
  • Upgraded large digital advertising signage throughout the venue.
  • Larger entrance mats with the UVCC logo printed on them.
  • State-of-the-art technology upgrade in our Donald Nay Executive Boardroom.
  • Safety bollards installed around perimeter of venue.Wheeler states, “These renovations were just the facelift we needed to maintain the look and feel of a brand-new convention center.” With these upgrades and the recently opened 654-stall Freedom Commons parking garage one block north of the venue, the Utah Valley Convention Center is now even better equipped as Utah’s premiere meeting facility.
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UTAH VALLEY CONVENTION CENTER CELBRATES 10-YEAR ANNIVERSARY

Utah Valley Convention Center Celebrates 10-Year Anniversary

[PROVO, Utah] – May 5, 2022 – This month the Utah Valley Convention Center celebrates the 10-year anniversary of opening its doors to the public for the first time. Proudly managed since opening by OVG360 (formerly Spectra Venue Management), the Convention Center continues to exceed expectations as the premier full-service convention venue in Utah.

The Utah Valley Convention Center was built as a collaboration between Utah County and Provo City with the goal to bring visitors and economic impact to Utah County. Since its doors opened on May 12, 2012, the Convention Center has welcomed approximately 1.1 million guests through its doors for just over 2,000 different events. Its opening date preceded and served as a catalyst for the construction and completion of Hyatt Place Provo, renovation of the Provo Marriott Hotel, expansion of the Provo Airport, and completion of both the UTA Frontrunner Provo Station and the UVX Bus Rapid Transit system.

“The Utah Valley Convention Center is an integral part of the economic viability of downtown Provo and Utah County as a whole,” comments Richard Nielson, Utah County Public Works Director. “With the many great conventions, trade shows, corporate, and other events that are held there on a regular basis, the UVCC provides the opportunity for groups to come to Utah County. This in turn brings added economic benefit to the local businesses and the local economy.”

OVG360’s Danny Wheeler, who serves as General Manager of the Utah Valley Convention Center, is grateful to those who had the foresight to invest in the convention center and extremely proud of his team and all they have accomplished over the past 10 years. “How thrilled I am to be here, 10 years later, and see the vision come to fruition that Utah County had when they built the convention center. The team that we have been able to build here, with local talent, is truly second to none in the hospitality industry and is the undisputed, number one reason we have seen the unprecedented success in our first ten years.”

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GBAC STAR FACILITY ACCREDITATION

Utah Valley Convention Center Achieves GBAC STAR™ Facility Accreditation

PROVO, Utah – (Apr. 1, 2021) – Utah Valley Convention Center, operated by Spectra Venue Management, announces it has achieved Global Biorisk Advisory Council® (GBAC) STAR™ accreditation, the gold standard for prepared facilities. Under the guidance of GBAC, a Division of ISSA, the worldwide cleaning industry association, Utah Valley Convention Center has implemented the most stringent protocols for cleaning, disinfection and infectious disease prevention in its facility.

As the cleaning industry’s only outbreak prevention, response and recovery accreditation, GBAC STAR™ helps organizations establish protocols and procedures, offers expert-led training and assesses a facility’s readiness for biorisk situations. The program verifies that Utah Valley Convention Center implements best practices to prepare for, respond to and recover from outbreaks and pandemics.

“GBAC STAR accreditation empowers facility owners and managers to assure workers, customers and key stakeholders that they have proven systems in place to maintain clean and healthy environments,” said GBAC Executive Director Patricia Olinger. “By taking this important step to pursue GBAC STAR, Utah Valley Convention Center has received third-party validation that it follows strict protocols for biorisk situations, thereby demonstrating its preparedness and commitment to operating safely.”

To achieve GBAC STAR™ accreditation, Utah Valley Convention Center was required to demonstrate compliance with the program’s 20 core elements, which range from standard operating procedures and risk assessment strategies to personal protective equipment and emergency preparedness and response measures. Learn more about GBAC STAR accreditation at www.gbac.org.

ABOUT SPECTRA VENUE MANAGEMENT
Spectra’s Venue Management division is the industry leader across a full range of services that impact the bottom-line success of public assembly venues, including marketing and sales, corporate partnerships, event booking, ticket services and box office management, customer service, operations and engineering and finance and administration.

ABOUT UTAH VALLEY CONVENTION CENTER
Built in 2012, the Utah Valley Convention Center is the premiere meeting place in Utah County. The eco-friendly LEED Silver Certified building offers 83,578 sq.ft. of flexible exhibit and meeting space, a first class grand ballroom, rooftop garden with breathtaking views of the Wasatch Mountains, and an abundance of natural light. The Utah Valley Convention Center provides complete in-house services that include food & beverage, audio visual, internet, electrical, and tradeshow decorating services making ease and convenience for any meeting or industry planner.

ABOUT GBAC, A DIVISION OF ISSA
Composed of international leaders in the field of microbial-pathogenic threat analysis, mitigation, response and recovery, the Global Biorisk Advisory Council (GBAC), a Division of ISSA, provides training, guidance, accreditation, certification, crisis management assistance and leadership to government, commercial and private entities looking to mitigate, quickly address and/or recover from biological threats and real-time crises. The organization’s services include biorisk management program assessment and training, Forensic Restoration® response and remediation, the GBAC STAR™ facility accreditation program, training and certification of individuals and consulting for building owners and facility managers. For more information, visit www.gbac.org.

ABOUT ISSA
With more than 9,300 members—including distributors, manufacturers, manufacturer representatives, wholesalers, building service contractors, in-house service providers, residential cleaners and associated service members—ISSA is the world’s leading trade association for the cleaning industry. The association is committed to changing the way the world views cleaning by providing its members with the business tools they need to promote cleaning as an investment in human health, the environment and an improved bottom line. Headquartered in Northbrook, Ill., USA, the association has regional offices in Mainz, Germany; Whitby, Canada; Parramatta, Australia; Seoul, South Korea; and Shanghai, China. For more information about ISSA, visit www.issa.com or call 800-225-4772 (North America) or 847-982-0800.

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PRIME SITE AWARD WINNER

Utah Valley Convention Center Honored with Facilities and Destinations Prime Site Award for the Fourth Time

Utah Valley Convention Center has received the award annually since 2017

PROVO, Utah. (Aug. 05, 2020) – The Utah Valley Convention Center in Provo, Utah was presented the Facilities & Destinations Prime Site Award for the fourth year in a row. Selected by meeting industry executives, the award is given to convention facilities across the United States, Caribbean, and Canada that are considered to be some of the best environments for learning, engagement, and networking.

Managed by Spectra Venue Management, the Utah Valley Convention Center is one of 13 Spectra venues to make the Facilities and Destinations’ Prime Site Awards list for 2020. Sites chosen display a variety of factors including: convenient air accessibility, state-of-the-art amenities, and diverse and convenient hotel packages.

“We are honored to receive this prestigious award for the fourth year in a row,” says Danny Wheeler, Convention Center General Manager. “To be recognized as one of the premier convention centers in the western United States speaks to the passion, dedication, and commitment that our team has in transforming events into experiences for our clients and guests.”

For almost 30 years, Facilities Media Group has been a leading news source for professional planners of conventions, meetings, entertainment and special events. Their premiere publications, Facilities & Destinations and Facilities & Event Management provide useful information and insightful interviews with key industry personnel.

ABOUT SPECTRA VENUE MANAGEMENT
spectra’s Venue Management division is the industry leader across a full range of services that impact the bottom-line success of public assembly venues, including marketing and sales, corporate partnerships, event booking, ticket services and box office management, customer service, operations and engineering and finance and administration.

ABOUT THE VENUE
Built in 2012, the Utah Valley Convention Center is the premiere meeting place in Utah County. The eco-friendly LEED Silver Certified building offers 83,578 sq.ft. of flexible exhibit and meeting space, a first class grand ballroom, rooftop garden with breathtaking views of the Wasatch Mountains, and an abundance of natural light. The Utah Valley Convention Center provides complete in-house services that include food & beverage, audio visual, internet, electrical, and tradeshow decorating services making ease and convenience for any meeting or industry planner.

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Press Releases

FACILITY WI-FI UPGRADE

Spectra Installs Wi-Fi System at Utah Valley Convention Center Worthy of the Silicon Slopes

With newly upgraded Wi-Fi systems completed by ConvergeOne, Spectra Venue Management leads the industry with a robust telecommunications infrastructure at the Utah Valley Convention Center.

Provo, UT (May 14, 2019)—Unlike most other convention facilities, the Utah Valley Convention Center has from the beginning offered free public Wi-Fi for event attendees as a perk for event organizers of hosting events in the facility. This service has been further enhanced by a major facility Wi-Fi upgrade in late 2018 to create an event venue worthy of being a part of the tech-heavy Utah County corporate landscape.

The Wi-Fi upgrade included increasing the number of installed access points by 219%, exponentially increasing the capacity of event attendees’ connected devices at any given time. The change to a high density design allows users a faster, smoother, and overall better Wi-Fi experience. A critical component of the wireless network design was the use of external antennas working with access points specifically designed to boost and focus the Wi-Fi signal toward a specific area, reducing interference, and increasing the network capacity.

“With today’s current technological necessities, we believe Wi-Fi is now as integral to any event experience as lights, restrooms, and HVAC,” Danny Wheeler, General Manager of the Utah Valley Convention Center, said. “It only makes sense that it should be offered as a part of the overall facility rental rather than an additional expense that attendees or event organizers need to supplement. This is particularly crucial in our tech-heavy local industry.”

The ConvergeOne team brought years of experience to all facets of the project. Engineers collected the necessary data from site visits and wireless surveys to determine the business demands and intended goals of the new wireless network. The Project Management team ran weekly status calls to resolve ongoing issues and concerns. ConvergeOne’s team also provided post-project implementation support to tune and validate the implemented design for performance and efficiency.

Brad Martin, Regional Solutions Architect with ConvergeOne said, “ConvergeOne was excited to be a part of this project at the Convention Center. We understand the demand of the wireless network for events and were able to plan, design, and implement a high client-density environment to deliver a quality experience for the end user.”

To learn more about the Utah Valley Convention Center, visit utahvalleycc.com or call 801.851.2200.

ABOUT SPECTRA

Spectra is the expert in hosting and entertainment, partnering with over 300 clients at 400 global properties to create memorable experiences for millions of visitors every year. Spectra’s expertise is embodied within three divisions: Venue Management (formerly Global Spectrum), Food Services & Hospitality (formerly Ovations Food Services) and Ticketing & Fan Engagement (formerly Paciolan). Learn more at SpectraExperiences.com.

Spectra’s Venue Management division is the industry leader across a full range of services that impact the bottom-line success of public assembly venues, including marketing and sales, corporate partnerships, event booking, ticket services and box office management, customer service, operations and engineering and finance and administration.

ABOUT CONVERGEONE

Founded in 1993, ConvergeOne is a leading global IT services provider of collaboration and technology solutions for large and medium enterprises with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment. Over 11,000 enterprise and mid-market customers trust ConvergeOne with collaboration, enterprise networking, data center, cloud and cybersecurity solutions to achieve business outcomes. Our investments in cloud infrastructure and managed services provide transformational opportunities for customers to achieve financial and operational benefits with leading technologies. ConvergeOne has partnerships with more than 300 global industry leaders, including Avaya, Cisco, IBM, Genesys and Microsoft to customize specific business outcomes. We deliver solutions with a full lifecycle approach including strategy, design and implementation with professional, managed and support services. ConvergeOne holds more than 6,300 technical certifications across hundreds of engineers throughout North America including three Customer Success Centers. More information is available at convergeone.com.